If you face an issue when the app cannot load, stuck in a loop, please make sure that your setup allows for our auto-updater to perform. If resetting does not immediately help proceed to open a finder window > press Command Shift G > paste ~/Library/Application Support/RealtimeBoard and delete all app files. For macOSĬlick Miro in the top menu and choose Reset application data as shown in the screenshot below:Īfter that, try to log into the app again and check if the issue is solved. If this does not immediately help proceed to delete all app files from C:\Users\username\AppData\Roaming\RealtimeBoard and C:\Users\username\AppData\Local\RealtimeBoard ✏️ If the Appdata folder is hidden, see here how you can reveal it. In this case, to reset the app data, open Windows Settings > Apps > Apps and Features > find Miro on the list > Advanced options > Reset. If you cannot find the menu, you probably use the app downloaded from the MS Store. Resetting the app data on the Desktop app for Windows Press Alt > Help and choose to reset the application data as shown in the screenshot below: ? If the issue persists after resetting the data, you may also want to delete the app and reinstall it by downloading the latest version. In a lot of cases where an issue arises (especially if you're having difficulties with the login procedure), it helps to reset the app data, clearing the memory of the app. Possible issues and how to resolve them How to reset the app data Note the option to disable spell check is not available in the app downloaded from Microsoft Store.
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